FAQs

Contact

If you have any questions or concerns, please feel free to contact us via email at buenavibrasoaps@gmail.com. We will do our best to get back to you as soon as possible!

Payment

All credit/debit cards are accepted (Visa, MasterCard, American Express, Discover), as well as Apple Pay, PayPal, and Google Pay.

Why some bars look different than others in photos?

Each soap is unique! This is what craftsmanship is all about. Although we could use a similar base recipe on most of them, the final recipe is always different. Each bar has a variation in additives, fragrances, essential oils, inlays, and colors. We do our best to accurately photograph our soaps so that the colors and design details are accurate. Due to the nature of artisan products, expect slight variations, small bubbles, and small blemishes.

Each soap is one of a kind!

When you buy an artisan bar, you will not get the exact artisan bar shown in the picture, but a similar version of that bar, because even if it is prepared in the same batch, each one has its own unique design. Due to its handcrafted nature, an exact duplication is almost impossible; however, we make it as close as possible to the best of our capacity, while maintaining the same quality. You will receive a variation of our great quality product, which can be in color, swirl details, cut, design, or weight.

Shipping & Delivery

We will try our best to get your order shipped within 1-3 business days of your received payment. Shipping is via USPS on all U.S./domestic orders. Once the order is shipped, the customer will receive their tracking information. BV Soaps is not responsible for package theft or incorrect delivery. Make sure you have put in the correct shipping address at checkout. You will receive an email confirmation once your item has shipped and is on the way. Please note that around holidays or sales, our shipping schedules may differ. Delivery only for local orders (within a radius of 7.5 miles) and for the minimum purchase of $50.00 USD.

Cancellation

An order may be cancelled prior to shipping. For safety concerns, once an order has shipped, all sales are final.

Refund/Return

We do not accept returns under any circumstances due to sanitary reasons because of the nature of the product. Once an order is shipped, for safety reasons, all sales are final. Refunds will not be given due to personal dislike of scent or texture. Keep in mind that each person is different, and aromas can be perceived differently. We do our best to describe the scents based on the fragrance and essential oils used and the descriptions given by the manufacturers. If you are not satisfied with your purchase, please contact us via email.

Scent

We do our best to describe the information from manufacturers about our fragrance and essential oils used in our products. Note that unscented soaps may also have a slight scent due to the ingredients used in our recipes, but no fragrances or essential oils are added to unscented soaps. The sense of smell differs from person to person. Double-check your chosen products before confirming your order.

Allergy Warning

All ingredients of each product are detailed in each listing and on the label of each one. We are transparent about the ingredients used in our products. It is the responsibility of each consumer to do their research and decide what would work best for them. We also cannot claim that any of the listed ingredients will cure or improve any topical condition. BV Soaps products are not manufactured by healthcare, skin providers, nor medical professionals. The main purpose of BV Soaps, artisan soaps is to cleanse the skin. At some point, an ingredient may have been in contact with another one, such as seeds and grains, and essential oils, among others. It is important that you know the ingredients and/or allergens that could affect you, and that we use other ingredients and/or possible allergens in our facilities. Talk to your trusted healthcare and/or skincare provider, or medical professional, before using any skincare products, especially during pregnancy and breastfeeding.

Precautions

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to use. If any products cause irritation, discontinue use immediately, and consult a physician. BV Soaps is not responsible for injuries or accidents. If you are knowingly allergic to any ingredient that we use in our products, and you choose to use it, we are not responsible for any rashes or allergic reactions that may occur. If an allergic reaction or rash does occur, discontinue use immediately. By placing an order, you acknowledge that you have read and agree to our terms, conditions, and policies and also acknowledge that we cannot be held responsible for misuse of our products. Please keep out of reach of children.

Recommendation

Keep your bar of soap dry between uses, a drained soap dish works best, avoid direct contact with water to help extend the product’s life. Let the soap dry completely and then store it in a cool, dry container away from bright light. Each artisan bar is hand-cut and trimmed so its weight may vary slightly. For external use only. Keep out of eyes. Discontinue use if irritation occurs.

Termination of Agreements

BV Soaps has the right to terminate a transaction for any reason, at any time.

What is the difference between fragrance oil and essential oil?

The main difference between fragrance oils and essential oils is that fragrance oils are manufactured in a lab and essential oils are made of natural materials. This difference comes from the ingredients that each oil is composed of, and where those ingredients are sourced from.

Essential oils

A natural aromatic solution! We offer soaps made with essential oils. Be aware that some essential oils can cause skin sensitivity or other effects. The use of some is not recommended during pregnancy. All our products are hand-crafted within IFRA standards. We also use the fragrance / essential oil calculator during each recipe formulation to ensure safe use.

Fragrance oils

We offer scented soaps. This is a good option and most people can use it in their preferred products. All fragrances used by BV Soaps are ones that are certified safe for the skin and are from reliable suppliers. Be aware that some people are sensitive to fragrances, so do your research before buying and see which one works best for your skin.

Important

Absolutely no claims are made on product capabilities. Statements have not been evaluated by the Food and Drug Administration. All of our products are not intended to diagnose, treat, cure, or prevent any disease. We encourage you to read about the ingredients in these products to make an informed decision about your skincare. All the ingredients are described in each product. We are not doctors or health professionals. We cannot claim that any of the listed ingredients will cure any topical condition. The main purpose of soap is to clean. We list the properties and ingredients used in each bar, but we cannot responsibly make any particular claims about the treatment of any skin condition. There are strict FDA regulations to follow and BV Soaps are strictly adhered to. Talk to your healthcare provider before using any skincare product, especially during pregnancy or breastfeeding.

HOLIDAY SHIPPING

During holidays expect 3-5 business days to get the product at your doorstep.